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Payal Rawat is an experienced leader in customer service and operations, currently serving as the Customer Service Director for Europe at Amazon since September 2020. Previously, Payal held various leadership roles at Three, including Director of Channel Operations, where responsibilities involved overseeing a team of 100 and enhancing multichannel effectiveness. Other positions at Three included Head of Customer Service Design and Head of Multichannel Quality Assurance and Governance, focusing on strategic direction and quality standards. Payal's career began at 3 Global Services, where roles spanned Service Quality, Monitoring, and Continuous Improvement, as well as Tech Strategy and Support. Early professional experience included being Operations Manager at eFunds Corporation. Payal holds a Bachelor of Commerce degree from the University of Mumbai.