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Ankita Baruah is an accomplished program management professional with extensive experience in customer service and product support operations. Currently serving as Manager of Program Management at Amazon since May 2021, Ankita leads a team focused on enhancing the customer and agent experience through innovative technologies. Previous roles include Senior Program Manager at Amazon Web Services and Sr. Business Operations Manager at Cisco, where expertise was applied in areas such as artificial intelligence implementation, business strategy, process redesign, and global policy management. Ankita began career at GE Capital and has held various leadership positions across operations and business analysis. Educational background includes graduation in English Language and Literature from Delhi University and a post-graduate degree from YWCA New Delhi.