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Ala'a Alkhdarat is an experienced System Engineering Manager at Amazon since September 2022, previously serving as Cloud and DevOps Team Lead and Senior Cloud/DevOps Engineer at Shahid from May 2019 to September 2022, where a significant achievement included migrating non-cloud projects to AWS, resulting in a monthly cost reduction of approximately 20,000 USD. Prior experience includes a role as Senior Cloud Engineer at Amazon Web Services from December 2018 to May 2019, providing high-standard support across various AWS services. Ala'a began a career at Cisco TAC - Estarta, spanning from May 2010 to December 2018, as a Senior Escalation Customer Support Engineer, focusing on troubleshooting Cisco hardware and technologies. Graduated with a BSc in Computer Engineering from the University of Jordan in 2009, preceded by high school education at AlManahel Schools, with a total average of 94.2% in the Scientific Stream.