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Courtney McDonald has been in the hospitality and retail industry since 2012. Her work experience includes being a Front Office Assistant at Oaks Hotels, Resorts & Suites, a Department Manager at Target Australia, a Floor Manager at Forever 21, an Attendant at Sofitel Noosa Pacific Resort, a Bartender at QT Hotels and Resorts, a Supervisor at Arbory Afloat, and an All Rounder at Work Club Global in Melbourne. At Work Club Global, their roles included attendant in the bars, a receptionist for the Club Lounge, planning and running events and conferences, on-site IT support for members, office support for Work Club and all its members, retail manager, and Barista. Most recently, they have been a Sales & Events Coordinator at AmazingCo since 2022.

Courtney McDonald obtained their High School Diploma from St Teresa's Catholic College between 2008 and 2011. In 2018, they obtained a HLTAID001 Provide Cardiopulmonary Resuscitation certification from Hero Head Quarters. Additionally, they hold a Certificate III in Business and Administration from Oaks Hotels, Resorts & Suites, and a Certificate III in Hospitality from Smartskill Pty Ltd.