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Tamer Eltonsy is an experienced Information Technology professional currently serving as an Information Technology Service Delivery Manager at Aman Group since January 2022, focusing on optimizing service delivery processes and ensuring high performance levels. Tamer has previously held significant roles as a Senior System Business Analyst at GoPlus, and as an Information Technology Service Delivery Manager at CASHLESS PLUS, where responsibilities included leading technology projects and maintaining customer satisfaction. Tamer's expertise also extends to cybersecurity as a former Cyber Security and Infrastructure Section Head at Infranile, and experience in managing IT infrastructure at companies like Damas Jewellery and EL-ezaby pharmacies. Tamer holds a Bachelor's degree in Social Work from the High Institute of Social Work, completed in 2008.