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Michael MALLERET is an accomplished professional with extensive experience in customer success management, commercial operations, and strategic planning within the travel and airline industries. Currently serving as the Customer Success Management Director for Global Business Accounts at Amadeus since June 2011, Michael has held multiple leadership positions, including driving strategic planning and execution for global accounts and managing commercial initiatives in the Business Travel sector. Previous roles at Air France KLM involved senior management responsibilities in alliances and partnerships, project management, and pricing strategy. Michael is also a recognized expert speaker on topics related to tourism economics and air transport industry dynamics. Academic credentials include an Executive MBA from IE Business School and advanced degrees in project management and aeronautical engineering.