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Pankaj Thawani has a strong background in technical support and leadership roles. Pankaj is currently serving as the Sr Director - Global Technical Support at Alvaria, Inc. since January 2023. Prior to this, they worked as the Global Director - Advanced Technical Support at Alvaria, Inc. from January 2022 to January 2023. Pankaj also held the position of Global Director - Technical Support at Alvaria, Inc. from May 2021 to January 2022.

Before joining Alvaria, Inc., Pankaj worked as the Global Lead - Developer Experience at DigitalOcean from August 2018 to June 2020. In this role, they led the Global Customer support organization focused on enhancing developer experience for their cloud infrastructure.

Prior to DigitalOcean, Pankaj served as the Associate Vice President at Sutherland Global Services from March 2017 to April 2018. Pankaj also gained extensive experience at EMC, where they held the position of Sr Manager - Enterprise Product Support from September 2007 to March 2017. In this role, they played a crucial role in developing support strategies and managing customer expectations.

Pankaj's earlier professional experience includes roles at Dell International Services as a Manager - Technical Support from 2004 to 2007, at HCL Technologies as a Team Leader from 2001 to 2004, and at Solutions Systems India Pvt Ltd as a Technical Lead from 2000 to 2001.

Pankaj Thawani completed a Leadership Program in Management and Leadership from the Indian Institute of Management Bangalore in the academic year 2010-2011. Additionally, Pankaj Thawani obtained certification as an AWS Certified Solutions Architect - Associate (SAA-C01): 5 Identity and Access Management from LinkedIn in the year 2020.