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Michelle Shotts serves as the VP of Customer Success at Altruist since May 2020, emphasizing the importance of competence and coachability in hiring. Previously, at PatientPop Inc., Michelle held the role of VP of Customer Success, where the customer success function evolved and the team expanded significantly during a period of rapid growth. With extensive experience at Edmunds from 2002 to 2018, Michelle contributed as Senior Director in various capacities, including Dealer Operations, Customer Insights, Product Management, and Enterprise Planning, driving cultural transformation and product development. Michelle holds a degree from Arizona State University.