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Zharia Woodley-Buchanan is a skilled professional with extensive experience in customer service and data management. Currently serving as a Client Services Associate at the College of Nurses of Ontario since December 2020, Zharia has successfully updated over 5000 records and coordinated team tasks to ensure timely completion of a major membership renewal project for approximately 190,000 nurses. Previous roles include positions at Adecco as a Customer Service Associate, where a 90% quality assurance score was maintained, and at Gap and Banana Republic as a Sales Associate, focused on enhancing customer satisfaction and retention. Early experience includes a Student Office Assistant role at Social Justice Tribunals Ontario, an IT Assistant Intern position at Anguilla Electricity Company Ltd., and work as an IT Help Desk at National Commercial Data Services. Educational qualifications include a Master of Management from Schulich School of Business and a Bachelor's degree in Health Informatics from York University.