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Wayne Steele is a seasoned professional with extensive experience in training and development across various industries. Currently serving as a Senior Learning Specialist at Altice USA since July 2021, Wayne focuses on new-hire onboarding and ongoing training for Care and Retention Frontline agents and leadership roles. Prior to that, Wayne held the position of Training & Quality Assurance Manager at The Shubert Organization, where training initiatives aligned with business goals. Wayne's career includes roles such as Customer Care Trainer at Audible, Quality Control Supervisor at Federated Payments, and Customer Care Manager at Laparkan Air & Ocean Shipping, showcasing a strong background in quality assurance and customer service training. Wayne holds a degree in L&D Specialist from AIHR and has foundational education from Wandsworth School, London.