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Joseph F. Shalaby serves as the Vice President of Care Operations at Altice USA since June 2023, previously holding leadership roles at StockX and Orange over a career spanning more than two decades. At StockX, Joseph excelled as Director of Customer Service Partner Management, focusing on global customer success and enhancing satisfaction through innovative technology. During a 22-year tenure at Orange, Joseph advanced through several key positions, ultimately becoming Chief Customer Care Officer, where substantial improvements were made in customer care efficiency and digital transformation. Academically, Joseph holds a Bachelor of Commerce in Accounting from Helwan University Cairo.