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Khaled Ibrahim Khalil is a seasoned IT professional with extensive experience in technical support and systems engineering. Currently serving as a Senior Technical Support Engineer at Alshaya Group since November 2014, Khaled excels in planning, designing, and implementing IBM System X Server and associated systems, along with configuring Restaurant Enterprise Solutions. Prior roles include Hardware Manager at E-Pay International and IT Supervisor at Al-Dar Newspaper, with a strong foundation in systems engineering and network administration gained through various positions, including Senior Systems Engineer at Zumorroda Leasing & Financing Co. and Network Administrator at Housing Finance Company ISKAN. Khaled holds diplomas in Information Technology from Al-Balqa Applied University and Intermediate University College.