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Andy Sayles is an experienced service management professional currently serving as a Service Manager at Alscient since January 2022. Prior to this role, Andy held the position of Service Delivery Manager at Xuper from March 2021 to January 2022, where oversight of SLAs and KPIs for a diverse portfolio of MMC and managed service clients was a key responsibility. Andy also played a crucial role in orchestrating global services as the sole Service Delivery Manager at Xuper. From December 2019 to March 2021, Andy worked as a 24x7 Analyst at BT, providing support to over 700 customers. Additionally, Andy has a significant background in support services and hardware equipment distribution, having worked as a Site Lead at NTT DATA Services from July 2012 to October 2019, where support was provided across three main sites with more than 1,700 users, including remote locations.