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Eliana Morgado

Customer Support Analyst at Alphanumeric

Eliana Morgado has a diverse work experience spanning over two decades. Eliana began their career at Citi in 1994, where they served as an Account Executive, managing high-income investment clients' portfolios. At Citi, they also worked as a financial adviser for both onshore and offshore markets, developing and monitoring marketing scenarios and national and international economic conjunctures. Eliana achieved the Series 6 certification for trading bank products and U.S. funds during their time at Citi.

In 2003, Eliana joined Maxblue DTVM as a Commercial Consultant, where they likely provided guidance and support to clients regarding financial products and investments. Eliana held this role for a year before transitioning to Uniao de Bancos Brasileiros - UNIBANCO in 2004. At UNIBANCO, they served as a Financial Strategist, utilizing their expertise to develop financial strategies for clients. Eliana continued in this role until 2006.

Following their time at UNIBANCO, Eliana Morgado joined BIBM-Banco Internacional Banca Mora as a Variable Income Analyst in the Asset Management department. In this role, they likely analyzed and managed investment portfolios, focusing on variable income assets. Eliana held this position for almost five years, until May 2011.

Starting in 2012, Eliana worked at Syniverse Technologies as a Customer Support Specialist. In this role, they served as an account manager, providing technical and product support, as well as professional services to customers. Eliana managed day-to-day customer relationships, striving to achieve the highest level of customer satisfaction. Additionally, they handled operational requirements such as implementation, training, and documentation. Eliana remained with Syniverse Technologies until February 2019.

Most recently, Eliana Morgado joined Alphanumeric in March 2019 as a Customer Support Analyst. Unfortunately, no specific details about their responsibilities in this role were provided.

Overall, Eliana Morgado has developed a strong background in customer support, account management, and financial analysis throughout their career.

Eliana Morgado earned their Bachelor's degree in Business Administration from Universidade Candido Mendes between the years 1994 and 1999. Prior to that, they completed a Technologist program in Hospitality at Estácio from 1990 to 1993. Later, in 2008 and 2009, Eliana pursued a Post-Graduate degree in Financial Analysis at Institut d'Estudis Financers (IEF). Eliana obtained the certification of Certified European Financial Analyst (CEFA) from IEF in November 2009.

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