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Themis Kaitsiotis is a Customer Experience Manager with a background spanning various roles in CX and customer loyalty. With experience in companies like Alpha Bank, Dixons South East Europe, Forthnet Group, and Vodafone Greece, Themis has consistently driven improvements in NPS, CSAT, and loyalty program usage. With a strong focus on digital transformation, operation design, and customer journey mapping, Themis has a track record of achieving significant reductions in churn rate, call volumes, and operational costs while simultaneously elevating customer satisfaction metrics. Their proactive approach to customer-centricity and strategic management experience has made them a valuable asset in the field of customer experience and loyalty management.