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Melsen Lleshi is a Senior IT Officer at Alpha Bank London, with experience since March 2018 that includes SWIFT administration support, EuroClear administration, management of the Bank’s Security Awareness Training platform, and implementation of patch management policy. Prior to this role, Melsen served as an IT Support Officer at the same institution, providing 1st and 2nd line IT support. Melsen's professional background includes positions at Bloomberg LP as a Keyboard Technician, and various roles as a Computer Technician at local computer stores and wholesale companies, responsible for hardware and software services, installation of CCTV systems, and supplier relations. Education includes vocational training in Electronic of Computer Systems and Networks, and Electronic of Devices and Installations from institutes in Athens, Greece.