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Eric Pelfrey serves as the Head of Global Retail Operations at Alo Yoga since September 2022. Prior to this role, Eric held the position of Senior Director of Retail Operations at Harbor Freight Tools from July 2020 to September 2022, where responsibilities included overseeing store operations, customer experience design, training, and process optimization for over 25,000 associates across 1,300 stores. Eric's experience at SEPHORA spanned from October 2016 to July 2020, including roles as Senior Director of Retail Operations and Director of Business Operations & Workflow Optimization, focusing on executing business strategies in over 400 stores and enhancing operational efficiencies. Earlier in Eric's career, a tenure as a Management Consulting Manager at Accenture involved driving business outcomes across diverse industries, complemented by engineering roles at Northrop Grumman Corporation and an initial position as Webmaster at Santa Clara University. Eric earned a Bachelor of Science in Mechanical Engineering from Santa Clara University.