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Charles Warden is a seasoned professional in customer relationship management with extensive experience in driving e-commerce growth and optimizing customer engagement. Currently serving as the Director of CRM at Alo Moves, Charles previously held roles such as Customer Relationship Management Consultant at imaware and Associate Director of CRM at PLBY Group, Inc., where a significant boost in e-commerce channel revenue was achieved. With a strong background in lifecycle marketing, campaign execution, and team leadership across multiple organizations, including WITHIN and Darkroom, Charles has successfully developed comprehensive multi-channel strategies, enhanced customer journeys, and launched innovative communication channels like SMS to improve brand awareness and customer acquisition. Educational credentials include studies at City Tech, CUNY, and New York University - Polytechnic School of Engineering.