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Lucia Rojas is a professional in the tourism and hospitality industry with a focus on customer experience and service management. Currently working as a travel agent at Almundo since September 2023, Lucia provides customer support for tourism products and services throughout the travel process. Previously, Lucia held a customer experience role at La Maquinita Co., the largest co-working company in Argentina, where responsibilities included stakeholder management and user experience optimization. Earlier experience includes working as a commercial assistant at Wyndham Hotels & Resorts, where tasks involved client satisfaction tracking and communication with travel agencies, as well as a housekeeping position at Destino Real Hotel, providing banquet service and supplier coordination. Lucia Rojas holds a degree in Tourism and Management of Travel Services from La Suisse, completed in December 2022.