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Jade Phan is the Founder of Transcend Cards, a company they started in July 2018. In 2013, they worked as a Digital Marketing Executive at foodpanda | hellofood until June 2015. Starting in June 2016, Jade became the Marketing Manager at TopAdmit Pte Ltd and later took on the role of General Manager in July 2017. Currently, they are a Shareholder at the same company since June 2021. In January 2019, they joined Alludo as an Online Marketing Specialist and was promoted to Online Marketing Manager in March 2021. Jade'smost recent role at Alludo is the Senior Online Marketing Manager, which they have been in since August 2022.

Jade Phan completed a Master of Entrepreneurship degree in Innovation Technology Management from Carleton University, from 2017 to 2019. Prior to that, they earned a Bachelor of Business Administration (BBA) degree in Marketing from the University of Economics and Law, from 2010 to 2014.

In addition to their formal education, Jade Phan has obtained several certifications. In October 2022, they completed certifications in Analyze sponsored ads metrics and reports and Learn the fundamentals of sponsored ads from Amazon. In November 2021, they acquired certifications in BigQuery, Digital Psychology & Behavioral Design Training, Email marketing, Customer retention, Landing page optimization, SEO link building, Technical SEO, Copywriting and product messaging, and Data presentation and visualization from CXL.