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Katia Grenu is an experienced customer care professional with a robust background in service management and operations. Currently serving as Customer Care Director at Alltricks.com since October 2021, Katia's prior roles include Responsable processus groupe et comptes clients at ADM VALUE from January 2019 to September 2021, and various positions at showroomprive.com from October 2013 to March 2018, including Directrice Services Clients and Customer Service Manager. Katia has also held key roles at e-merchant (Groupe Pixmania - Dixons Retail) as Operations Manager and Responsable Service Clients Bytel between August 2010 and October 2013, and served as a supervisor at Pixmania from March 2009 to August 2010, as well as Chargée de formation Service Clients earlier in their career from June 2006 to March 2009.