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Rhiannon Faries has extensive experience in the telecommunications industry, beginning in 2009 and currently serving as a Technical Support Engineer at Allstream since September 2019. Prior to this role, Rhiannon worked at Zayo Group as a Technical Support Engineer from March 2017 to September 2019, focusing on Tier 3 support for Cisco IOS routers and leading upgrades of various hardware components. Rhiannon's earlier positions include Technical Support Engineer II, Technical Trainer III, Service Activations Technician III, and Customer Service Representative at Integra from February 2009 to March 2017. Rhiannon's educational background includes studies at Green River College and Kentlake High School from 2001 to 2004.