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Mohit Ranjan is a seasoned leader in operations and service insights, currently serving as the Director of Service Insights and Planning at Allstate since September 2018, where a focus on improving customer experiences through data-driven solutions is emphasized. Prior roles at Allstate include Director of Global Operations & Integration and Country Head of Operations for Allstate India, where significant contributions were made to establish operational capabilities and enhance service delivery. Mohit has extensive experience in managing large-scale operations, previously serving as Head of Operations Excellence at State Street HCL Services and holding senior positions at AXA Business Services, where leadership in asset management and transition project management was demonstrated. Educational qualifications include a PGDBM from the Indian Institute of Management Ahmedabad and a B.Com from Sri Ram College of Commerce.