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Susanna Mäkelä has over 20 years of work experience in the technology industry. Susanna is currently working as an Engagement Manager at Alloy since 2021. Prior to this, they were working in Business Development, Sales & Marketing, and Process Improvement from 2015. From 2013 to 2015, Susanna was the Director of B2B Customer Support at Samsung Electronics Canada, where they built a global 24/7 CX Team, developed the entire service strategy for a brand new enterprise software product, and ramped-up a multi-language Tier 1 call center in LATAM in 3 months. From 2000 to 2013, they held various roles at Nokia Vancouver, B.C., including Head of Consumer and Partner Support, OVI Store Content Operations, Senior Manager of Device Quality, Manager of Customer Care, Manager of Support Services, Process Owner of Product Support, and Product Training Manager.

Susanna Mäkelä completed their MBA from UCLA Anderson School of Management in 2010, where they studied Business Administration. Prior to that, they obtained an MA in Languages and Social Studies from the University of Tampere 1925-2018 between the years of 1994 and 2001.