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Jackie Hamad is an experienced customer service and project management professional, currently serving as the National Customer Service Manager at Allied Express since March 2020, where ownership of business strategy execution and leadership of a high-performing customer service team are key responsibilities. Prior to this role, Jackie held positions at Volkswagen Group Australia as a Project Manager and Process and Procedure Development Writer, and at Woolworths Group as a Contact Center Manager, markedly improving customer experience metrics. Jackie has also demonstrated substantial sales and operational successes in roles at Dan Murphy's, BWS, and Cellarmasters. An advocate for process improvement and stakeholder relations, Jackie holds a Diploma in Hospitality from TAFE NSW.