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Marilena Zega is a seasoned professional with extensive experience in customer service and data analytics. Currently serving as the Head of Customer Service & ASD at Allianz Trade in Italia since January 2018, Marilena is dedicated to enhancing customer satisfaction and experience in Italy. Previously, at Euler Hermes Italy, part of Allianz, Marilena held various roles, including Head of Commercial Reporting & Quantitative Studies, where a focus was placed on customer-centric marketing strategies and big data analytics using tools like SPSS Modeler and Python. Marilena's career began at Towers Perrin as a Senior Consultant specializing in actuarial practices for non-life insurance. With a strong educational background in Statistics and Statistical Actuarial Science from Sapienza Università di Roma, Marilena brings a wealth of analytical expertise and leadership experience to the field.