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Andy Lam has a diverse work experience spanning different roles in the IT field. Andy began their career as a Desktop Technician at Alvin ISD in 2009, where they were responsible for computer installations and maintenance. Andy then worked at Best Buy as a Media Sales/Computer Sales/Geek Squad member, focusing on customer service and product sales.

In 2011, Andy joined DiCentral as a Technical Support Representative, answering customer support calls and emails. Andy later took on the role of DiTranslator Analyst, providing installation and troubleshooting assistance for DiTranslator software. Andy also worked as a Compliance Analyst, ensuring vendor compliance with X12 requirements.

From 2014 to 2015, Andy served as an IT Intern at Oiltanking GmbH, providing desktop support and hardware/software installations. Andy also developed and maintained operating system images for streamlining processes.

In 2015, Andy worked as an IT Support Technician at The Global Group of Companies, where they automated software installs and provided computer support to end users.

Andy then joined alliantgroup in 2016, starting as an IT Helpdesk Technician and progressing to IT Specialist and IT Service Desk Team Lead roles. In these positions, they oversaw escalated IT tickets, performed maintenance for virtual servers, and collaborated with various teams. In 2019, Andy transitioned to Alliant Cybersecurity, where they currently work as a Deployment Specialist/Security Analyst.

Andy Lam obtained a Bachelor of Applied Science (BASc) degree in Information Technology from the University of Houston-Clear Lake. Andy attended the university from 2012 to 2014. Prior to that, they earned an Associates of University Studies degree in Core Curriculum from the University of Houston, which they attended from 2007 to 2011. Additionally, Lam has a certification in front-end foundations from Code School. The specific month and year of obtaining this certification are not provided.