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Sharon Woo is an accomplished professional with extensive experience in customer service and training within the banking sector. Currently serving as the Head of the Customer Experience Centre at Alliance Financial Group since November 2009, Sharon has a strong background that includes a role as Service Quality and Training Manager at OCBC Bank, where responsibilities encompassed training, service quality, and process improvements. Additionally, Sharon held the position of Inbound Head, overseeing operations for the Malaysia and Singapore hub. Earlier career experience includes managing a team of telesales agents at Hong Leong Bank. Sharon holds a Bachelor’s degree in Economics from Universiti Malaya, earned in 1997.