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Tay Kok Ann has a strong background in banking and finance, with experience in various roles such as Head of Sales Performance Management, Vice President, Senior Manager, and Assistant Vice President in companies like Alliance Bank Malaysia Berhad, AmBank Group, RHB Banking Group, and CIMB. With a Bachelor of Business Administration in Finance, Tay Kok Ann has expertise in system enhancement, process improvement, training development, leads management, and compliance within the banking industry.