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Gabriele Gianolzo has extensive experience in the insurance and financial services sector, currently serving as an Operations Senior Specialist in Network Support at Alleanza Assicurazioni since November 2016. Gabriele's responsibilities encompass managing operations for network agents and financial advisors, focusing on cost reduction and process analysis. Previous roles include managing customer requests and improving customer service approaches, as well as overseeing complaints and claims processing in both property and health sectors. Gabriele is also involved in the ERG Employee Resource Group at Generali Italia, promoting inclusion and employee engagement until September 2022. Educational qualifications include a certification in Plain Language, a mini master in Emerald Datamind Injection from MIP Politecnico di Milano, and a background in political science and contemporary history from Università degli Studi di Sassari.