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Hussam Eldin Ahmed has significant experience in the technology and support sectors, currently serving as a Social Media Specialist and Quality Monitor at Concentrix since June 2016, where responsibilities include Outlook.com and Microsoft account support. Previously, Hussam worked in IT support at Alkhorayef Petroleum Company. Educationally, Hussam holds a Bachelor of Computer Science and IT from the Open University of Sudan (2009-2011) and a Diploma in Computer Engineering from the University of Gezira (1999-2002).