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Eileen Hayes is a seasoned Customer Success Manager with extensive experience in client relations and account management across multiple organizations, including Alii, Operoo, and Education Horizons Group. Eileen has a proven track record of enhancing client experiences through strategic planning, client onboarding, and custom training, while adeptly managing escalations and implementing streamlined processes. Prior roles as a Support Analyst and Client Support Specialist equipped Eileen with strong problem-solving and communication skills. Eileen holds a Graduate Diploma in Secondary Education and Teaching from RMIT University and a Bachelor of Technology in Information Systems and Media and Communications from Swinburne University of Technology.