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Roberto Jesus Bonilla Andara is an experienced Quality Assurance Specialist currently employed at Survey.com since December 2018, where responsibilities include ensuring proper execution of tasks by representatives and managing bi-weekly timesheets. Simultaneously, Roberto holds the position of Especialista en garantía de calidad at Alia Services. Previous roles encompass Web Researcher at SPi CRM, Customer Support Specialist at Webhelp OneLink and Concentrix, and 3D Modeler as a freelancer. An academic background includes teaching roles at Universidad Nacional de Ingeniería and Universidad American College, complemented by a degree in Architecture from Universidad Nacional de Ingeniería and a certification in Adult and Continuing Education.