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Susan John has a diverse work experience spanning various roles and industries. Susan started their career as an Executive Secretary at Union Trading Company in 2000 and later worked as a Purchasing & Technical Services Secretary at Arabi Co W.L.L Kuwait. In 2005, they joined The Sultan Center as a Recruitment Assistant and later became a Travel Coordinator. In 2007, Susan joined Alghanim Industries, where they worked in multiple roles including Training Coordinator, HR Coordinator - Talent Management, and HR Coordinator - Industrial Group. Their most recent role at Alghanim Industries was as an Executive Secretary to the Vice President of Corporate Strategy, Business Development, and M&A.

Susan John attended the National Institute of Information Technology from 1993 to 1996, where they earned a Professional Diploma in System Technology & System Management. Susan also attended Jesus & Mary College - Delhi University, where they pursued a Bachelor of Arts degree in Economics and Office Management. There is no information available regarding their enrollment at KESSS.