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With over 24 years of professional experience in the telecommunications sector, Ms. Rodrigues has taken on several roles at the Company, including marketing strategy, product management, business communication and sales team management. She is currently Director of Customer Relations and People at Algar Telecom, focused on the promotion of a new customer service experience model, with process enhancements recognized by clients, increased service efficiency and convenience, and dissemination of ā€œserviceā€ as a concept that applies to all employees. Ms. Rodrigues holds a degree in Economics from Universidade Federal de UberlĆ¢ndia (UFU) and a post-graduate degree in Marketing from Escola Superior de Marketing e Propaganda (ESPM).