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Mira Abi Nader has extensive experience in customer experience management within the telecommunications sector, currently serving as the Customer Experience Manager at Alfa Telecommunications since April 2011. Mira's expertise encompasses digital transformation, competitive intelligence, and the voice of the customer, having previously held roles as Customer Experience Supervisor and Customer Experience Engineer. With a solid foundation in project management from earlier positions at Alfa, including managing significant projects like 3G and QoS deployments, Mira has consistently driven customer satisfaction and implemented strategic initiatives to enhance customer experience across the organization. Prior experience includes sales and operational roles at Xplorium and Teletrade Holding Group, complemented by a strong educational background with a Master's degree in Telecommunications Networks and a Bachelor's degree in Computer and Communication Engineering.