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Mohamed Zaki is an accomplished professional with extensive experience in customer service and accounting. Currently serving as a Call Center Team Leader at ALEXBANK since May 2020, Mohamed Zaki leads a team to excel in customer service, monitors performance, and provides motivational support. Previously, as a Contact Center Agent at ALEXBANK, responsibilities included addressing customer inquiries and ensuring quality in customer service. Prior to this role, Mohamed Zaki worked as an Accountant at B.TECH from June 2018 to May 2020, managing accounting transactions, preparing budget forecasts, and ensuring compliance with financial policies.