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Hans Bailey, MPW, has extensive experience in customer service management, providing over eight years of leadership as Senior Customer Experience Manager at Alexandria Renew Enterprises, which serves 320,000 customers while processing 38 million gallons of wastewater daily. Prior to this role, Hans held significant positions including Assistant Director of Customer Service & Quality Assurance at BBH Media / Marketing Adventure Media, where responsibilities included overseeing global contact centers, and Site Manager at BuySeasons, Inc., where a new contact center was established. Additionally, Hans gained valuable experience at Eddie Bauer - Spiegel Group TeleServices, progressing through various customer service roles. Educational credentials include a Master's Degree in Professional Writing from the University of Southern California, dual Bachelor's Degrees in Language & Literature and History from St. Mary's College of Maryland, and an Associate's Degree in Social Sciences and Humanities from Montgomery College.