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Gloria Estefania Sandoval Gonzalez has a diverse background in information technology and support roles. With experience at PC Connections as an Information Technology Operations Specialist and at the University of Massachusetts Lowell as an Information Technology Support Engineer, where a significant focus was on remediating Windows 7 machines, Gloria has gained hands-on expertise in technical support. Additionally, past roles as a Technical Support Specialist at IT Secure Services, a Teaching Assistant at River Valley Community College, and an Assistant To The President, demonstrate abilities in both educational and administrative settings. Gloria's foundational experience began as a Work Study Student at River Valley Community College, assisting in various IT tasks. Currently pursuing a Bachelor's degree at Champlain College, Gloria also holds an Associate's degree in Cybersecurity & Health Care IT from River Valley Community College.