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Heather Gibbs has extensive experience in customer service and administrative roles, with a particular focus on claims processing and member support. Currently serving as Member Services Team Lead at Alegeus since February 2016, Heather has held various positions including Employer Implementations Representative and Claims Processor, where responsibilities included processing claims, managing documentation, training staff, and resolving escalations. Previous roles include account services at Disney Vacation Club, administrative support across multiple companies, and customer service at Miele Co Ltd, where Heather managed customer queries, arranged technician visits, and provided staff training. Heather's career demonstrates strong organizational and communication skills, with a consistent dedication to improving service quality and operational efficiency.