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Craig Jackson has over 16 years of experience working in various roles related to Salesforce development and web development. Their most recent position is as the Lead Service Cloud Engineer at Ayvens, starting in 2023. Prior to that, they worked as the Lead Service Cloud Engineer at LeasePlan from 2016 to 2023, where they led teams and was responsible for code reviews, hiring, and management. Before working at LeasePlan, they were a Senior Salesforce Developer at British Gas from 2014 to 2016, where they worked on key projects and created a hybrid HTML 5 application. Craig also worked as a Salesforce Developer at Invocas Financial from 2010 to 2012 and at Xactium from 2010 to 2010. Their early experience includes working as a Web Developer at My Job Group from 2007 to 2010, where they built online job board software and pushed the boundaries of web technologies.

Craig Jackson obtained a Bachelor of Science degree in Business Communication from Sheffield Hallam University, where they studied from 2003 to 2007. In addition, they have obtained several certifications including Copado Fundamentals II Certification and Salesforce Certified Administrator (SCA) in 2022, Copado Fundamentals I Certification in 2021, Salesforce Certified Platform App Builder Certification in 2020, and Salesforce Certified Platform Developer I Certification in 2017.