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Fabienne L. is an experienced Business Excellence Manager at ALD Automotive Italia since November 2007, focusing on guiding and enhancing processes with a customer-centric approach. Fabienne has held various roles, including Customer Experience Senior Expert and CRM Project Leader, where responsibilities encompassed CRM strategy, website management, and product development for corporate clients. Prior experience includes positions as Brand Manager at RCI Bank and Services Italia, developing financial services for young customers, and at The Estée Lauder Companies, launching new products in the French market. Fabienne began a career as a Junior Brand Marketing Manager at Colyer Graphics Limited, collaborating with advertising agencies on customer communication plans. Education includes a Master’s Degree in Marketing, Communication, and Advertising from Paris School of Business.