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Gisele Pinheiro is a seasoned professional with extensive experience in project management and operations within the telecommunications and contact center industries. Currently serving as PMO at ALCTEL since May 2017, Gisele previously held project management roles at Interaxa Brazil, overseeing key client projects for Banco Itaú-Unibanco and managing technical implementations. Prior to that, Gisele worked at XGEN as a project manager and pre-sales manager, where responsibilities included product presentations, proposals, and strategic project management. Gisele’s experience also encompasses operations management at Citi and senior analyst roles at Contax, with a focus on project consulting and feasibility analysis. Gisele holds an MBA in Project Management from Faculdade Getúlio Vargas and multiple technology-related degrees, demonstrating a strong educational foundation complementing practical expertise.