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Amanda McCoy has held significant roles in customer service and credit management, currently serving as the Associate Director of Surgical Receivables & Credit Management at Alcon. Prior to this position, Amanda was the U.S. Customer Service Manager and U.S. Customer Service Team Lead at Alcon, showcasing a strong foundation in customer service operations. Earlier in Amanda's career, managerial experience as a Store Manager at Starbucks contributed to a well-rounded expertise in leadership and operational management.