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Moataz M. is a skilled professional with diverse experience in customer success and engineering roles. Currently serving as a Customer Success Manager at alcemy, Moataz previously held the position of Senior Solutions Engineer at Gameball, focusing on managing relationships with strategic accounts and driving operational performance in Rewards projects. Prior to that, Moataz was a Customer Success Engineer II at Instabug, where responsibilities included leading discovery sessions to enhance mobile app processes. Experience also includes serving as a Presales Engineer at AFAQY, guiding sales processes and client education, and working as a Data Analyst at Taager to develop data engineering processes. Moataz began a career in telesales at Traffic Stream Inc, promoting Google Ads services. Moataz obtained a Bachelor’s Degree in Mechatronics, Robotics, and Automation Engineering from The German University in Cairo.