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Vishal Mishra is an experienced Operations Manager at Alcatel-Lucent Enterprise, where responsibilities include overseeing the customer care department within the Network Business Division since December 2019. Key duties involve optimizing team performance, delivering exceptional customer experiences, and reporting progress to Executive Management while collaborating with various internal stakeholders. Previously, Vishal held a Team Lead position at CSS Corp for over 11 years, accumulating extensive expertise in the networking domain as an L2 TAC Engineer, Senior Network Engineer, and Escalation Lead. Education includes completion of studies at De Nobili School.