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Ivana Rakovic is an experienced professional currently serving as a Services Sales Manager for Alcatel-Lucent Enterprise, focusing on the BeNeLux region since November 2023. Previously, Ivana held positions at EuroDev as Sales Marketing Support, where responsibilities included lead research and database management, and at Silver Bell Group, where roles encompassed Customer Service Manager, Back Office Manager, and Back Office Agent, focusing on team leadership, data analysis, and CRM initiatives. Ivana began a career as an Executive Assistant at Leommi, offering comprehensive administrative support. Ivana holds a Bachelor's degree in Geo-technical Engineering from the Faculty of Mining and Geology at the University of Belgrade.