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Roque Pereira possesses extensive experience in customer service and operations within the banking and pensions sectors. Since March 2014, Roque has served as a Client Operations customer service representative at Alberta Pensions Services Corporation (APS), providing administrative support to pensions payout specialists. Previous roles include Customer Services Representative at BMO - Bank of Montreal in 2012 and various leadership positions at Noor Bank, including Branch Operations Manager, where policies and procedures were developed and staff managed to enhance service delivery. Roque's career also features a significant tenure at HSBC Bank Middle East as Service Support Manager, overseeing branch operations for personal and corporate customers. Early experience includes a role as Customer Service Representative at SYNDICATE BANK. Roque holds multiple degrees, including Junior Bachelor of Science and Junior Bachelor of Arts from the University of Mumbai, and has a foundational education from Don Bosco High School and Dhempe College of Arts and Science in Goa.