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David Brown is a seasoned IT professional with extensive experience in business analysis, project management, and systems integration. Currently serving as a ServiceNow Senior Functional Analyst at AESO since September 2014, David leads requirements elicitation and test case development for annual processes and system enhancements. Previous roles include IT Planner/Coordinator at Shaw Communications, where project status reporting was significantly improved, and Business Analyst at Partners in Planning Financial Group Ltd., focusing on Agile project approaches. David's career also encompasses supporting small business networks as a Systems Integrator and prominent positions at the Alberta Energy Regulator, where strategic IT planning and project management practices were developed. Educational credentials include a Bachelor of Applied Information Technology and a Computer Technology Diploma, both from the Southern Alberta Institute of Technology.