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Adam Sassatelli has extensive work experience in customer experience and management roles. Adam is currently the VP, Head of Customer Experience at Albert, starting in 2023. Prior to this, they held multiple positions at Robinhood, including Director of Customer Experience, Head of Crypto, Money, and Shareholder Experiences. Adam also worked at Apple as a Manager and Technical Support Team Lead, where they led high-performing teams and prioritized customer satisfaction. Additionally, they worked at Best Buy as a Customer Experience Leader, overseeing sales management and staff coaching. Adam's early experience includes a media production internship at the City of Saint Louis Missouri, where they contributed to website design, video production, and brand awareness.

Adam Sassatelli earned a Bachelor of Arts (BA) degree in Business/Corporate Communications from Southern Illinois University Edwardsville in the years 2007-2011. In addition, they have obtained certifications such as the Series 24, Series 63, Series 7, Apple Certified Technician (Hardware), and Apple Certified Technician (Software). The specific months and years of the certifications are not provided.